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Forrester Research Stories - Page 37

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Forrester Research stories

APAC businesses lead the world in customer experience investment
Customer Relationship Management

APAC businesses lead the world in customer experience investment

Due to a pandemic-induced surge in new digital consumers and behaviours, Asia Pacific businesses are set to outstrip other regions in CX investment in 2022.

By Ryan Morris-Reade • 4 min read • Thu, 24th Feb 2022
APAC businesses struggling to cater to new digital customers
EduTech

APAC businesses struggling to cater to new digital customers

Asia Pacific businesses set to lead in customer experience investment, but skills gap may hold them back, according to Adobe's Digital Trends report.

By Catherine Knowles • 4 min read • Wed, 23rd Feb 2022
Accenture named leader in cybersecurity consulting
Cybersecurity

Accenture named leader in cybersecurity consulting

Accenture has been positioned as a leader in The Forrester Wave: Cybersecurity Consulting Providers In Asia Pacific, Q4 2021 report.

By Shannon Williams • 3 min read • Fri, 18th Feb 2022
Nintex acquires discovery innovator and RPA company Kryon
IT Automation

Nintex acquires discovery innovator and RPA company Kryon

Nintex has announced the acquisition of Kryon to further extend the intelligent process automation capabilities of the Nintex Process Platform.

By Ryan Morris-Reade • 3 min read • Thu, 17th Feb 2022
BigCommerce acquires B2B Ninja - more efficiency for vendors
Software-as-a-Service

BigCommerce acquires B2B Ninja - more efficiency for vendors

Retail SaaS provider BigCommerce announced it has acquired Quote Ninja, a software company that facilitates the use of B2B eCommerce technology for vendors. .

By Zach Thompson • 3 min read • Fri, 11th Feb 2022
TCS named 'large player' for IoT consultancy services
Internet of Things

TCS named 'large player' for IoT consultancy services

TCS has built a set of industry-specific IoT solutions with predictive and self-aware systems that use AI and machine learning.

By Catherine Knowles • 3 min read • Wed, 9th Feb 2022
Forrester uncovers top upcoming payments innovations
Customer Relationship Management

Forrester uncovers top upcoming payments innovations

Payments innovation will shift from consumers to businesses in the next decade as tech firms create autonomous payments in connected devices, says Forrester.

By Catherine Knowles • 3 min read • Wed, 9th Feb 2022
Forrester's forecast for the APAC tech market indicates a 6.2% growth in 2022
Supply Chain

Forrester's forecast for the APAC tech market indicates a 6.2% growth in 2022

Forrester expects vaccination rates, and the reopening of economies will produce more sustained tech market growth, on par with or higher than before COVID-19.

By Ryan Morris-Reade • 3 min read • Wed, 9th Feb 2022
Lacework launches Polygraph Data Platform to uncover suspicious activity across multicloud environments
DevOps

Lacework launches Polygraph Data Platform to uncover suspicious activity across multicloud environments

Lacework unveils Polygraph Data Platform to automatically uncover risks and threats in multicloud environments.

By Shannon Williams • 4 min read • Thu, 3rd Feb 2022
Organisations turning to zero trust amid cloud and network security exposure
Malware

Organisations turning to zero trust amid cloud and network security exposure

Organisations are embracing zero trust strategies to address cloud and network security vulnerabilities, says a new study.

By Shannon Williams • 4 min read • Thu, 3rd Feb 2022
Businesses needs end-to-end visibility in supply chain solutions, study finds
Software-as-a-Service

Businesses needs end-to-end visibility in supply chain solutions, study finds

Blue Yonder's SaaS-based solutions offer companies end-to-end visibility and quick returns, with a ROI of 394%, according to a Forrester study.

By Ryan Morris-Reade • 3 min read • Wed, 2nd Feb 2022
Forrester analysts comment on privacy practices ahead of International Privacy Day
Data Privacy

Forrester analysts comment on privacy practices ahead of International Privacy Day

Forrester's analysts share insights ahead of International Privacy Day on how privacy is now a priority for nearly every company worldwide.

By Ryan Morris-Reade • 4 min read • Thu, 27th Jan 2022
Dell Technologies caters to multi cloud reality with new capabilities
Network Infrastructure

Dell Technologies caters to multi cloud reality with new capabilities

Dell Technologies introduces multi cloud capabilities to provide a consistent experience for applications and data.

By Catherine Knowles • 3 min read • Fri, 21st Jan 2022
Solace shakes things up in the event driven architecture space
MuleSoft

Solace shakes things up in the event driven architecture space

Solace, a company promoting event-driven architecture, has launched the Solace Event Horizon initiative to advance EDA in business.

By Ryan Morris-Reade • 3 min read • Thu, 20th Jan 2022
Retailers must step up omnichannel customer experience - Forrester report
Customer Relationship Management

Retailers must step up omnichannel customer experience - Forrester report

Customers seek to engage with a unified brand or organisation across all touchpoints, regardless of whether they are offline or online.

By Staff Writer • 3 min read • Wed, 19th Jan 2022
Chatbots a major player in business growth according to new research
Unified Communications

Chatbots a major player in business growth according to new research

UK chatbot market set to boom, with spending on AI systems predicted to reach $77.6bn in 2022, according to Chatbot Trends Report 2021.

By Mitchell Hageman • 3 min read • Mon, 10th Jan 2022
IT leaders need purpose-built PAM solutions, ThycoticCentrify finds
DevOps

IT leaders need purpose-built PAM solutions, ThycoticCentrify finds

Over half of organizations have faced security incidents due to exposed secrets, but dev teams stick to old processes.

By Catherine Knowles • 3 min read • Wed, 29th Dec 2021
2022 will not be the year for IoT communications - report
Edge Computing

2022 will not be the year for IoT communications - report

There's a long way to go in achieving smarter, integrated communications that elevate meaningful brand experience for customers.

By Shannon Williams • 6 min read • Thu, 16th Dec 2021
Pega named a leader in Digital Process Automation
Digital Transformation

Pega named a leader in Digital Process Automation

Pegasystems has been named a Leader in Digital Process Automation (DPA) software by Forrester, scoring highest in the current offering category.

By Ryan Morris-Reade • 3 min read • Thu, 16th Dec 2021