NiCE Stories

UK Stories

NiCE stories

Currys rolls out NiCE software to unify customer service

The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.

By Mark Tarre • 4 min read • Yesterday

Digital Transformation

HMRC picks Capgemini, NiCE & Route 101 for overhaul

Millions of taxpayers should see faster, more consistent support as HMRC moves contact services onto a single cloud platform with AI tools.

By Karen Joy Bacudo • 4 min read • Wed, 3rd Jun 2026

Global Stories

NiCE stories

Data centers

NiCE cuts emissions 23% in ESG report on AI & staff

Cloud migration helped NiCE cut Scope 1 and Scope 2 emissions by 23%, while it kept 14% of revenue flowing into research and development.

By Sean Mitchell • 4 min read • 3 days ago

Malware

APAC executives back practical AI as infrastructure grows

Rising AI workloads are forcing APAC firms to invest more in data centres, fibre and energy, while also reshaping customer service and cyber defence.

By Sean Mitchell • 5 min read • Last month

Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • Last month

Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

NiCE names five launch partners for AI specialisation

Enterprise buyers will get a new way to assess AI service partners after NiCE introduced a specialism based on certified staff and proven results.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

NiCE named launch partner for AWS European Sovereign Cloud

Customers in regulated EU sectors may now deploy NiCE's AI tools on AWS's new sovereign cloud while keeping data and operations inside the bloc.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

NiCE launches AI partner scheme for enterprise delivery

Enterprise buyers could benefit as NiCE ties partner status to certified staff, live deployments and verified results in a new AI scheme.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

Konecta launches Kolibri AI platform for customer ops

The new system is meant to help firms move AI from pilot projects into live customer operations, with audit trails and human oversight built in.

By Sean Mitchell • 3 min read • Thu, 18th Jun 2026

Quantum Computing

QNu Labs signs quantum security deals with TU/e & SAGA

The partnerships aim to help banks and critical infrastructure prepare for quantum-era cyber risks as QNu Labs expands in Europe.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 18th Jun 2026

Software-as-a-Service

NiCE World 2026 aims to push AI beyond pilot trials

Executives will hear how AI can move from pilots to live customer service operations as NiCE gathers more than 2,500 attendees in Orlando.

By Sean Mitchell • 4 min read • Mon, 1st Jun 2026

Software-as-a-Service

NiCE & Konecta partner to expand AI customer service

Clients could get faster deployments as the tie-up pairs AI workflows with sector rules and human support across global contact centres.

By Sean Mitchell • 4 min read • Thu, 14th May 2026

Stories from Other Regions

NiCE stories

Digital Transformation

Australian customer service still leans on phone calls

Longer waits and higher costs are weighing on Australian contact centres as most customer queries still arrive by phone, research shows.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

NiCE expands RingCentral partnership with AI focus

The deal gives businesses a more integrated way to link employee communications with customer service, as NiCE adds RingCentral's RingEX to its portfolio.

By Mark Tarre • 3 min read • Last month