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NICE launches next big leap of CX platform Enlighten

NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.

By Shannon Williams • 3 min read • Wed, 7th Jun 2023

Unified Communications

NICE comes out on top of QKS's workforce engagement management report

NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.

By Catherine Knowles • 3 min read • Thu, 4th May 2023

Unified Communications

Gartner names NICE Customers Choice in 2023 Peer Insights

Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.

By Zach Thompson • 3 min read • Thu, 20th Apr 2023

Unified Communications

NICE announces the spring 2023 release of AI-powered CXone

NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.

By Gaurav Sharma • 3 min read • Tue, 4th Apr 2023

Unified Communications

Forrester names NICE Contact Centre as a Service Leader

Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.

By Zach Thompson • 3 min read • Wed, 29th Mar 2023

Unified Communications

Latest NICE offering using OpenAI for customer experience

NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.

By Zach Thompson • 2 min read • Tue, 28th Mar 2023

Unified Communications

CXone used by more than one million agents and supervisors

NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.

By Zach Thompson • 2 min read • Fri, 17th Mar 2023

Unified Communications

Prioritising a digital-first customer experience strategy

The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.

By Rod Lester • 3 min read • Wed, 1st Mar 2023

Unified Communications

NICE named leader in Quadrant Knowledge's 2022 CCaaS report

NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions' assessment of CCaaS solutions.

By Gaurav Sharma • 3 min read • Fri, 24th Feb 2023

Unified Communications

NICE named a leader in Quadrant Knowledge's 2022 CJA report

NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.

By Gaurav Sharma • 3 min read • Wed, 22nd Feb 2023

Unified Communications

Frost & Sullivan ranks NICE highly on 2022 VoC report

Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.

By Zach Thompson • 3 min read • Wed, 8th Feb 2023

Unified Communications

NICE and Cognizant partner up on CX transformation initiative

NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.

By Catherine Knowles • 3 min read • Thu, 2nd Feb 2023

Unified Communications

NICE launches a conversational CX with ChatGPT-enabled CXone

Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.

By Gaurav Sharma • 3 min read • Wed, 1st Feb 2023

Unified Communications

NICE recognised in new cloud-based contact centre report

DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.

By Zach Thompson • 3 min read • Fri, 20th Jan 2023

Unified Communications

NICE wins 2022 award for tech innovation in Asia Pacific

NICE has been awarded the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award by Frost & Sullivan.

By Zach Thompson • 3 min read • Tue, 20th Dec 2022

Unified Communications

NICE launches ElevateAI, an AI as a Service (AIaaS)

ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.

By Gaurav Sharma • 3 min read • Fri, 16th Dec 2022

Unified Communications

NICE launches Enlighten AutoSummary to deliver seamless CX

NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.

By Gaurav Sharma • 3 min read • Wed, 14th Dec 2022